Karl is a corporate attorney. He is extremely bright. He's also perceived as somewhat abrupt and abrasive in his dealings with other people. Denise was called in to work with Karl because a number of staff members had expressed concerns about their ability to continue to work with him.
Karl realized that he was abrupt, and didn't see it as a problem. He had high expectations of himself and of others and felt that he was only trying to get the best from everyone on the team. He worked with Denise for several sessions, discussing different ways to give and ask for information. He gained some appreciation for the concerns of others in the organization and their perception of him as too much of a risk-taker.
However, Karl didn't really see the benefit of adjusting his behaviors. He was clear that the company needed him, and wasn't concerned about his future career. The coaching stopped.
According to the HR director at the company, he did make some minor changes for awhile. Employees mentioned that he was being "nicer." The change didn't last, however, and Karl reverted to his original behaviors.
LESSON: Strike-Force Coaching isn't a magic bullet. It doesn't work in every situation. The key to its success is a willingness on the part of the client to learn new behaviors that he clearly sees will help his career.
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